How can I know my order status?
Celia
Last Update il y a 2 ans
We will send tracking information to your registration email immediately after shipping.
You can track your order via the link: https://www.ezcosplay.com/sales/guest/form/
If you think your order tracking is abnormal, feel free to email us.
If your product is ready to ship, normally we can deal with it in 1-2 business days. If you are worried about the order status, please contact us here at any time.
(Attention: If you buy several items, which are in stock but some items are not in stock, we need to ship them together when the unstocked items are finished.)
The TOTAL DELIVERY TIME is based on the time it will take to tailor-to-order + the time it will take for the finished item to be shipped to you.
Total Delivery Time = Processing Time (7-35 days or more) + Shipping Time (3-16 days)
Processing Time
Each of our items is made to order, which will take processing time. For the costumes, whether you choose a standard size or give us your custom measurements, all our costumes are personally tailored for you from scratch (unless stated otherwise, and unless ready to ship or clearance sale items). Generally speaking, the processing time will take 7-35 days or more.
Shipping Time
ECONOMIC DELIVERY 10-16 days
STANDARD DELIVERY 6-10 days
EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)